MARKETING MANAGEMENT (Chapter - 19: Advanced Topic / Contemporary Topics)

E-Marketing

E-Marketing entails advertising a product using digital medium. In the recent years, digital devices have developed rapidly and are now commonly used, creating a new medium for advertising. At the same time, internet services have become affordable for mass consumers.

E-Marketing has many benefits compared to traditional marketing, for example, a large number of potential consumers can be a reached in a shorter span of time. The comparison between e-marketing and traditional marketing is explained in the next section.



Green Marketing

Green marketing is marketing of products that are ecofriendly and don’t damage the environment. To make a product ecofriendly, there is a wide range of activities to be performed like product modification, change in production techniques, change in packaging, etc.

Green marketing appeals to environment-concerned consumers and it also reflects the business ethics of an organization.



Services Marketing

Services marketing is marketing of service-related businesses. It is marketing of some activity or experience provided by the business. While marketing such services, the focus should be on the value of delivery and reputation of the organization.



Customer Relationship Management

Customer relationship management is about building relations between customers and enterprises. It gives a huge competitive benefit from other competitors in the market; the customer relationship management increases customer loyalty. It gives the company a tactical advantage in long–term because loyalty of customer can lead to consistent profit and it can be achieved by quality service.

Customer relationship has proved to increase customer loyalty, which can mean huge profits in long-term. This can further be improved through the following process −

  • Storage and management of data
  • Organizational structure creation and management
  • Responding to customer queries and complains in real time
  • Workforce that can deal with customers with training in the product and organization ethics


  • Rural Marketing

    Rural marketing is a process of marketing products for the outskirts or rural areas. This segment of market is very price sensitive but comprises a very large consumer group.


    Importance of Rural Marketing

    The consumer group of this segment is very large and has lot of potential in terms of growth. This segment of market has expanded rapidly and has great overall purchasing power and has made an impression in economy.

    The following are the important reasons for the emergence of rural marketing −

  • Rural market offers new opportunities for the product as there is less competition in these areas.
  • Changing lifestyles in rural areas is creating a demand for various products.
  • Transport and communication development is providing a framework for viable marketing.
  • The rural market size is huge and it is growing rapidly with 25 % per year.
  • Economic growth has created a demand for different kinds of products in rural areas.

  • Rural marketing is growing rapidly and this growth creates a wide opportunity for an organization.

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